Moodle FAQs

A collection of frequently asked questions (FAQs) about Moodle at EMU.

WebEx

First-time users [edit]

Click here: Install and test WebEx on your computer.
(Computer users only. Mobile device users, please install WebEx via your app marketplace.)

Video demo: WebEx Basics (5 min) [edit]

WebEx Basics

Pre-requisites [edit]

  • Supported devices:
    • Desktop or laptop computer of a relatively recent make and model (three years or newer) running either Windows XP or newer, or Mac OS X 10.5 or newer
    • iOS devices such as the iPad; (Android devices are supported but have not been tested)
  • High speed internet connection: DSL, cable, or 4G LTE cellular service (data plan rates apply)
  • Webcam: Built-in or plugged-in (USB)
  • Microphone: Built-in or plugged-in (USB); it is recommended that you use a USB headset for both listening (speakers) and speaking (microphone). Here is a list of such devices on Amazon: www.amazon.com/s/?keywords=usb+headset (we have had good luck with the Logitech model, which runs for just under $30)

A note on audio

In addition to having a good quality microphone, such as one on a USB headset, it is also important that you locate yourself in a quiet place during WebEx sessions. Noisy, echoey rooms can create poor quality audio, which degrades the experience for everyone in the session. Being located in a small, enclosed room paired with the use of a USB headset will create the best possible conditions for everyone in the session to experience good quality audio all around, and greatly reduce the possibility of audio distractions.

An alternative to using a USB headset (speakers & mic) is to simply plug in a set of earbuds or headphones into your laptop, and use the microphone built into your webcam or laptop. Audio quality will not be as good, but at least the chances for echo or even feedback will be eliminated.

Lighting & camera position

In order for others to see your face while in a session, position yourself such that a light source (desk lamp, daylight through a window, etc.) is in front of you. If a light source is positioned behind you, it will create a silhouette effect and people won't be able to see your face.

Also try to elevate your webcam to the same height as your face, so you are looking straight on at the camera. If the camera is positioned below your face, and you have to look down on it, it creates the unflattering "up the nose" shot.

Entering a WebEx class session [edit]

  • Log into Moodle and navigate to your course
  • About 5 minutes before a scheduled session, you should see a big yellow "Join" button - clicking that will launch the WebEx software. (Instructors will see and should click the "Teach class" button.)
  • Two crucial steps which must be completed every time you start a WebEx session are: 1) Connecting to the voice/audio conference, and 2) Starting your webcam - Please refer to the video above for a demonstration on how to complete these steps.

Sharing content in WebEx [edit]

WebEx allows hosts and even participants to share content such as PowerPoint slides, Word documents, or PDFs inside a session. Being granted the "presenter privilege" from the instructor makes this possible for participants, and the presenter privilege is with the host (instructor) by default.

WebEx offers a number of methods for sharing content in a session. They are as follows: Share My DesktopShare Application, and Share File. They are all accessible from the large Share… button in “Quick Start”/home tab.

Share button options

  • Share My Desktop - This makes your entire computer screen visible to everyone in the session. Use with caution, especially if you have e-mail software running with potentially sensitive and/or private content.
  • Share Application - This option shares a single application that is already running on your computer. That single application then becomes visible to everyone else.
  • Share File - This option loads documents - including Word, PowerPoint, and PDF - into the WebEx application interface, in a tab similar to browser tabs.

Our recommendation: Share File

Viewing recorded WebEx sessions [edit]

It is common for instructors to record WebEx sessions for later viewing. These recordings are accessible via the "View archives of past events" link, located in the WebEx block at the top of the right column on your course page. You will be taken to a page listing any recordings of previous sessions. You must download the recording file (an .ARF file) to your computer's hard drive in order to play it.

Before downloading recorded sessions, though, you must first download and install the WebEx "Network Recording Player" app, which is available here: